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Join a community of over 10,000 users.More than 10,000 Nebula users share questions and best practices in our Slack community

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FAQs

Frequently asked questions

Haven’t found what you’re looking for? Try Nebula’s wiki or contact us.

What payment methods does Nebula accept?: Nebula accepts a variety of payment methods including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. We also support payments via digital wallets such as Apple Pay and Google Pay.

Can I change my plan later on?: Yes, you can change your plan at any time. Simply go to your account settings and select the "Change Plan" option. You can upgrade or downgrade your plan as needed. Any changes will be prorated based on your billing cycle.

Does Nebula offer any discounts for nonprofits?: Yes, Nebula offers special discounts for nonprofit organizations. To apply for a nonprofit discount, please contact our support team with proof of your nonprofit status, and we will provide you with a discount code to use during checkout.

Can I get a refund if I don’t like Nebula?: Yes, we offer a 30-day money-back guarantee. If you are not satisfied with Nebula, you can request a refund within 30 days of your purchase. Please contact our support team to initiate the refund process.

Is there a free trial available?: Yes, we offer a 14-day free trial for all our plans. You can sign up for the free trial without providing payment information. If you decide to continue using Nebula after the trial period, you will need to select a plan and provide payment details.

How does Nebula handle data privacy and security?: Nebula takes data privacy and security very seriously. We implement industry-standard security measures to protect your data, including encryption, secure servers, and regular security audits. We are also compliant with GDPR and other data protection regulations.